Shipping policy

Order processing

Please allow 2–3 days for order processing.

Shipping rates and delivery

Standard shipping typically takes 2–5 days for domestic shipments. Shipping rates are calculated and displayed at checkout. International delivery times vary by destination.

Once your order ships, you’ll receive a confirmation email with your tracking information. Please allow up to 24 hours for tracking to become active.

Shipping destinations

We ship to addresses within the United States, U.S. territories, and APO/FPO/DPO addresses, as well as eligible international destinations available at checkout.

We are currently unable to ship to Ukraine, Russia, Belarus, or Israel due to global events.

International duties and taxes

Customers are responsible for any customs duties, tariffs, or taxes imposed on their orders.

Apartment deliveries

Deliveries to apartment buildings may be left in communal areas, such as lobbies, mailrooms, or shared entryways, due to access restrictions. By placing an order to one of these addresses, you acknowledge that your parcel may be left in a communal area.

To the extent permitted by applicable law, we are not responsible for parcels lost, stolen, or missing after delivery to the building. If your parcel is marked as delivered but cannot be located, please contact us so we can help investigate.

We recommend ensuring someone is available to receive your delivery or using an alternative secure address.

Returns

We accept returns within 14 days of delivery. You must request your return and send your item back within that period.

Items must be unworn or unused, in the same condition you received them, with all tags attached and in their original packaging. Sale items are eligible under the same conditions.

To request a return, email support@commonnatureusa.com or use our contact page. Please include your order number.

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

Items sent back without first requesting a return will not be accepted.

Return address

Common Nature, LLC
5379 Lyons Rd #952
Coconut Creek, FL 33073

Faulty, damaged, or incorrect items

Please inspect your order upon receipt and contact us as soon as possible if an item is faulty, damaged, or incorrect. Include your order number and photos of the issue so we can review it and help make it right.

Please keep all packaging and damaged items while we investigate.

Exchanges

The fastest way to exchange an item is to request a return and, once accepted, place a separate order for the item you want.

The same 14-day return window and item-condition requirements apply to exchanges, including sale items.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact support@commonnatureusa.com.